Legal
Privacy Policy
Last updated: . This policy explains what personal data we hold when you order a garden building from us, why we hold it, and what you can ask us to do with it.
1. Who we are
, trading as ("we", "us", "our"), operates . We are the data controller for the personal data described here.
- Registered address:
- Company number:
- Contact for privacy matters:
- Telephone:
2. What data we collect
- Identity and contact data: name, billing and delivery address, email address, telephone number.
- Order and payment data: the kits you ordered, your order history and payment confirmation. Card details are handled by our payment provider — we do not store full card numbers.
- Delivery data: access notes, site details and any measurements you send us so we can plan an unloading point.
- Technical data: IP address, device and browser type, and cookie data.
- Communications: messages you send us by email, contact form or telephone.
- Marketing preferences: whether you have opted in to marketing.
3. Why we use it and our lawful basis
| Purpose | Lawful basis (UK GDPR) |
|---|---|
| Processing your order, arranging kerbside delivery, managing your account | Performance of a contract |
| Answering enquiries about fit, groundwork and lead times | Legitimate interests / contract |
| Sending marketing emails | Consent, or soft opt-in for existing customers |
| Fraud prevention and site security | Legitimate interests |
| Analytics to improve the website | Consent, given through cookies |
| Meeting legal, tax and accounting obligations | Legal obligation |
4. Who we share it with
We share data only with parties who help us run the business:
- Payment processors
- Freight, pallet and kerbside delivery partners
- Website and hosting platform
- Email and marketing tools
- Website analytics
We may also disclose data where the law requires it, for example under a court order or a request from a tax authority. We do not sell your personal data.
5. International transfers
Where a provider stores data outside the UK, we make sure it is protected by an adequacy decision or by appropriate safeguards, such as the UK International Data Transfer Agreement or the UK Addendum to the EU Standard Contractual Clauses.
6. How long we keep it
- Order and transaction records: six years, to meet UK tax and accounting rules.
- Account data: for as long as your account is active, then a limited period after closure.
- Delivery and site notes: until the guarantee period on your structure ends.
- Marketing data: until you unsubscribe.
- Support messages: a limited period after the enquiry is closed.
7. Your rights
Under UK GDPR you have the right to access your data, correct it, erase it, restrict or object to processing, ask for data portability, and withdraw consent at any time.
To exercise any right, contact us at . We will respond within one month. We may ask you to verify your identity first.
8. Complaints
If you are unhappy with how we handle your data, write to us at and we will investigate. You also have the right to complain to the Information Commissioner's Office at ico.org.uk, or on 0303 123 1113.
9. Cookies
Our website uses cookies. Essential cookies keep your basket and your currency choice working. Non-essential cookies, such as analytics and advertising, are only set once you agree through the cookie banner, and you can change that choice at any time from the same banner.
10. Changes to this policy
We may update this policy from time to time. The date at the top of the page shows the current version. If a change is material, we will say so on this page and, where appropriate, by email.
Questions about anything here? Email or call .